Manish Sahai, Vice President Service Network Partners (SNP) and Customer Service International (CSI), American Express

Mr. Sahai has extensive reengineering, globalization and outsourcing experience across Asia, Latin America, United Kingdom and United States. His role is to improve the relative cost and quality positions of all partners (vendors) supporting International Operations (CSI) at American Express, including consolidation, standardization and innovation of partner management across all functional areas. Prior experiences include reengineering and globalization of finance transaction processes into three global financial centers. Further, he was instrumental in the dissolution of one of these finance centers to execute a two-center strategy. Mr. Sahai was also involved with a global reengineering initiative that evaluated potential offshoring and outsourcing demand for all American Express business units with a focus on leveraging China.