FAO Summit 2009

Agenda

The agenda is confirmed but we run regular events and are always looking for speakers and interesting topics. If you would like to submit a paper for future consideration then please use the following document.

 

Based on your feedback we expanded your access at the FAO Summit to include the entire HRO Summit program as well. We know F&A leaders are responsible for more than just their departments. That's why you'll now be able to join in a total Global Businesses Services discussion covering Finance, Accounting, Administration, Payroll, Human Resources, Recruiting, and many other Business Process Outsourcing domains.

 

Delegates attending will come away with:

 

  • Ways to reduce costs
  • The keys to improving operations and leading in a difficult economy
  • Methods for reducing cost while not compromising quality

 

Day 1:  FAOA Members-only sessions

Time

Sessions

4:00 – 5:30

FAOA BOARD MEETING
Business meeting of the FAOA Board. Open to all members.

6:00 – 8:00

RECEPTION WITH SPEAKERS & SPONSORS: Sponsored by TPI

 

 

 

Day 2:  Full Summit

Time

Sessions

7:00 – 11:30

REGISTRATION  Members and invited guests register throughout the day.

7:00 – 8:00

PRIVATE BREAKFAST. Senator John Sununu, Senior Republican on the TARP Commission, will discuss the future of capitalism, the “Obama Factor” on free trade & offshoring, and the role of finance. Open to pre-registered executives only.

8:00 – 8:30

WELCOME 
Conference Chairs Elliot Clark of FAO Magazine, LeAnne Andersen of Best Buy, & Lisa Knutson of EW Scripps will welcome all attendees.

8:30 – 9:15

KEYNOTE:  Roger Gaston, Avaya's SVP & Chief HR Officer will share his journey to achieve world-class performance using outsourcing and leadership during a private equity buyout.
  Finance & Accounting Track Global Business Services Track

9:15 – 10:00

KEYNOTE.  Improving the Finance Function at Coca-Cola Enterprise. 

William Johnson, Head of Global Finance Shared Services and Joe Heinrich, Vice President, Finance Global Initiatives for Coca-Cola Enterprises Inc will discuss their work with Cap Gemini to improve financial performance at Coca-Cola Enterprises.

 

CASE STUDY. HRO As Innovation Driver: Creating Learning Ecosystems With Web 2.0 Innovations. Featuring discussions with Gary Oliver and Bob Redell of AT&T and Garry Moore of IBM.

 

10:00 – 10:45

SPONSORED NETWORKING BREAK

10:45 – 11:45

KEYNOTE: The World Class Cost Advantage

Sean Kracklauer, President, Hackett Advisory Services & Research

Unprecedented economic volatility and competitive pressure are forcing companies to fundamentally redefine their service delivery strategies for general and administrative functions. The financial rewards in G&A cost reductions – up to $234 million for a typical Global 1000 company – are substantial for agile companies that respond quickly to changing conditions. The economic crisis threatens the very survival of underperforming companies, while world-class companies enjoy new opportunities for even greater success. Learn how world-class companies achieve industry-leading cost, quality and cycle time performance levels, new 2009 performance metrics for G&A functions, and the level of cost savings that could be redirected to other areas of the business.

Outsourcing Renewal Best Practices.Stephen Ditty, Convergys, Stan Lepeak, EquiSiis Research
As the BPO industry approaches maturity, early adopters are in the process of renewing contracts.  Set against the backdrop of an economic downturn, tightening budgets, and a changing technology landscape, buyers are accelerating renewal negotiations in exchange for vendor concessions.

In this session, Convergys, along with EquiSiis Research, will share actual case-studies, their insights on the BPO market, best practices, and key considerations when negotiating contract renewals.

11:45 – 1:30

LUNCH: Senator John Sununu (R-NH Retired) appointed by President Obama as the Senior Republican on the TARP Commission, will discuss the future of capitalism & the role of finance and global business services for major corporations around the world. Sponsored by ACS.

1:30 – 2:30

CASE STUDY:  Accelerated Approaches to F&A Outsourcing.
Scott Furlong TPI & Client TBD.
FAO deals are getting done faster. As the market matures (among both service providers and clients) greater confidence is developing around the pathway to a commercial FAO relationship and the alignment on a vision for transformed F&A operations. With most, if not all, of the significant providers having similar capabilities, very similar cost structures (their delivery centers are located in the same country and city pairs), and capacity drivers – there is the opportunity to move quickly while securing commitment to a future vision of F&A operations.

 

The current market conditions allow for an accelerated approach to F&A outsourcing that can significantly reduce cycle time, cost, and level of effort.  In this session, learn the myths and realities surrounding the traditional approaches (staff augmentation and structured competitive evaluation) and current market pathways towards strong commercial agreements with speed.  In addition, learn the key steps and success factors to accelerate your company’s decision making with respect to F&A outsourcing. 

Building the Right Retained Function to Support HRO   Cynthia DeFidelto, Towers Perrin Meg Paschall, Towers Perrin
When done effectively, outsourcing can accomplish many things for an organization: reduced costs, improved service quality, greater leverage of resources and improved efficiencies across a variety of business processes.  And part of realizing the effects of outsourcing's success means, by necessity, recasting the original function--and many organizations simply are not prepared or equipped to effectively transform their retained functions.  Yet it's one of the most important aspects of the outsourcing arrangement, and getting it right is key to not only reaching your goals, but to taking advantage of the transformation benefits that outsourcing can offer.


How does outsourcing affect the need to build and maintain the ideal internal function?  How will it need to change?  What will it take for the unit to continue to make a contribution? 

What kinds of people and roles will it need?  Who will be responsible for its creation and success?
2:30 – 3:30

KEYNOTE. The Journey Within. Chris McGoff, CEO, The Clearing. What every leadership team must know to drive meaningful outcomes in large-scale transformational programs.

CASE STUDY.  Lessons Learned in Outsourcing & Offshoring at Molson Coors Brewing Company. 
Molson Coors Brewing Company recently embarked on a global outsourcing and off shoring initiative for shared services driven by their executive leadership. While outsourcing can provide significant benefits to your organization and you too may be looking at the option, following through with such a massive transformation can be quite challenging.  Now that Molson Coors is in their stabilization phase, Gary Walker will take you through the company’s transformation of F&A and the lessons learned along the way.  Areas addressed during the session include:

  • How did Molson Coors reach the decision to outsource?

  • What functions make sense to outsource?

  • Due diligence pitfalls and dangers

  • Bottlenecks, challenges and successes

3:30 – 4:15

SPONSORED NETWORKING BREAK

4:15 – 5:15

PANEL. Going Beyond the Basics. Moderated by Horses-for-Sources Blogger Phil Fersht with panelists Bill Johnson, Coca-Cola Enterprises, Jay Hughes of Heineken, Colin Provine of Honeywell, Scott Mall of Accenture, Ron Gillette of ACS, and David Kaminski of Cap Gemini.
New research findings from AMR Research show FAO firmly at the top of the agenda for businesses seeking quick cost-efficiencies—from quick savings through labor arbitrage, maturing global delivery models, and a highly competitive array of ambitious providers eager to take on your business.

 

But while great savings are possible, many buyers are not organized enough internally to realize them fully. Many rush their evaluation processes, eager to finalize a contract. This session will discuss the strategies that CFOs, heads of shared services and other operations leaders need to get an F&A BPO initiative off to a strong start.

PANEL.  Perspectives from the Large Market HRO Buyers Group Discussion.
Cynthia DeFidelto, Towers Perrin Robert Zampetti, Towers Perrin Members of  the Large Market HRO Buyers Group
What are outsourced companies doing right now to improve service quality, realize cost improvements and realize efficiencies in their outsourcing arrangements?  What distinguishes long-term outsourcers (pioneers) from new entrants (rookies), and what can the two groups learn from one another?  What are the most significant emerging--and proven--best practices in outsourcing governance, measurement and business process improvement?  How can an outsourced company best optimize its retained function, post-outsourcing?

 

Each year since 2004, the HRO Buyers Group has answered these and other questions as it assesses its successes and ongoing challenges in an annual research study.  Join this session to learn what this year's findings reveal about both ongoing and emerging trends in outsourcing.  The study examines, on both a broad and detailed scale, what organizations can do to improve their outsourcing outcomes in terms of quality, cost effectiveness and efficiency.

 

 

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