John Cutrone

Senior Vice President, Sales and Marketing ACS Enterprise Solutions & Services Group

As Senior Vice President, John Cutrone is responsible for leading and growing the sales and marketing organization of ACS’ Enterprise Solutions & Services, a group that contributes more than $1.3 billion in revenue annually.

 

Cutrone has more than 30 years of sales, operations and leadership experience, serving in senior executive positions with global organiza-tions ranging from start-up companies to large partnerships and interna-tional corporations. His experience combines with a proven track record for growing business and implementing significant improvements within the organizations he has led.

 

Cutrone is a veteran of the outsourcing industry and has used his management and teambuilding expertise to make innovative contribu-tions to the developing industry since the mid 1990s. Prior to ACS, Cutrone was North American President of Firstsource Solutions, a global supplier of BPO services. Here he implemented a focused growth strategy resulting in a new business pipeline that created significant new revenues by cross selling existing clients and developing new client business.

 

Prior to joining Firstsource, Cutrone was with IBM Business Consulting Services where he was Partner and Business Transformation Outsourc-ing (BTO) Leader of Key Pursuits. During his tenure at IBM he led the ‘first if its kind’ learning BTO engagement at AT&T and achieved significant contract signings.

 

Cutrone also held a leadership role at PricewaterhouseCoopers, building a business development team to drive revenue and profit objectives for the company’s North American BPO business, which led the industry in providing BPO services to Fortune 500 companies across all industries.

 

He was also a founding member of The Intellisource Group, where he was instrumental in developing the company as a services integrator delivering multi-process outsourced solutions to large organizations and various electric utility companies.

 

Thought leadership has been an ACS hallmark since we first began performing outsourcing services in 1988. We recruit the most responsive and flexible talent available to serve our clients reliably and with integrity. Our subject matter experts are available to discuss the latest trends and developments that affect your business decisions.

 

Phil Fersht

Director of Research, Global Services & Outsourcing, AMR Research

Phil Fersht is an acknowledged industry analyst and advisor across Outsourcing and IT services worldwide, having worked extensively in Europe, North America and Asia as an advisor, consultant and industry analyst in Business Process Outsourcing (Finance/Accounting, Human Resources and Procurement), IT Outsourcing, Shared Services and Offshore Services. During this time, Phil has served as an advisor on over 80 major outsourcing and offshoring engagements and brings over 14 years’ business experience in the outsourcing and IT services industry to AMR Research.

 

Phil is focused on advising AMR’s buy-side clients on executing best practices when determining outsourcing strategy, vendor selection, post-transaction governance and the intersection between IT and business process strategy within an outsourced business model.  He focuses on business process outsourcing, remote infrastructure management and application outsourcing areas.  He is pioneering views on the link between IT and business processes within an outsourced environment.

 

Phil has previously served as a senior executive for Deloitte Consulting’s Outsourcing Advisory Services, where he led numerous outsourcing and offshoring advisory engagements with FORTUNE 500 enterprises. Prior to Deloitte, Phil served as Vice President, BPO Research, for Everest Group, an outsourcing strategy firm, leading a team based in India. His prior career involved serving as Vice President, Global IT Services, Software and Outsourcing for research firm Yankee Group, and as Research and Consulting Director for IT analyst IDC.

 

Phil is a frequent author and speaker on IT, Finance, HR and Procurement Business Process Outsourcing trends and issues.  He was named both an "FAO" and "HRO Superstar" by FAOToday and HROToday Magazines for 2005, 2006, 2007, 2008 and 2009 and was featured as the cover story for the December 2006 issue of FAOToday as one of the outsourcing industry's most prominent advisors.  He was also nominated for “Advisor of the Year” at the FAOSummit 2008.  He speaks regularly at industry conferences, which have included The Conference Board, NASSCOM, IQPC Shared Services, the Sourcing Interests Group and the Council of Supply Chain Management Professionals.  He is also a regular columnist for several industry publications, including Global Services Media, SSON, FAOToday and Finance Director Europe.

 

Phil also authors the global outsourcing industry’s most prominent discussion blog “Horses for Sources” (www.horsesforsources.com ), which is frequented by thousands of industry visitors daily. 
Philip received a Bachelor of Science, with Honors in European Business & Technology from Coventry University, United Kingdom and a Diplôme Universitaire de Technologie in Business & Technology from the University of Grenoble, France. 

 

Scott Furlong

Partner and Managing Director CFO Services and CHRO Services

Mr. Furlong, Partner and Managing Director CFO Services and CHRO Services, EMEA has responsibility for engagements involving general and administrative functions that are not IT related (Finance & Accounting, Human Resources, Contact Centers, Facility Management, etc.) in the EMEA region for TPI.

 

Scott has over 20 years of experience assisting clients in transforming their general and administrative functions including finance and accounting, human resources, information technology and procurement. Scott advises clients in transforming their functions including the design and implementation of alternative service delivery models including shared services, offshoring, business process outsourcing (BPO) and commercializing existing shared service centers.  Scott has extensive experience in shared services design, implementation and operations, including outsourcing and offshoring.  Scott has designed, implemented, or improved over 30 shared service centers around the world in North America, Eastern and Western Europe, India, China, and Australia.

 

In addition to client services, Scott has developed a comprehensive, firm-level offshoring study that was jointly conducted with the Fuqua School of Business at Duke University. The study has developed some unique data and insights into the world of offshoring and is being leveraged into an executive education program.

 

Prior to joining TPI, Scott was a Principal at Archstone Consulting. In this role, he led the Outsourcing Advisory Services practice area for both BPO and IT outsourcing clients and service providers. He developed the methodology, intellectual capital and philosophy. At Gunn Partners, Inc., Scott was a Partner and a Client Lead, where he served as a global leader in the SG&A Shared Services Practice and a member of the leadership team, with joint responsibilities for development in Europe. His engagements included developing SG&A strategies and broad transformation initiatives for general and administrative processes, developing business partnerships between the corporate functions and line management, and organizational design. At Babcock & Wilcox, Scott worked as an Administrator of Business Process Improvement. His responsibilities included leading multiple transformation efforts and starting up and facilitating their Total Quality Management program. Prior to Babcock & Wilcox, Scott was a Manager at A.T. Kearney.

 

Scott’s clients include Alcan, Alcoa, Allmerica Financial, Amcor, Ameritech, Applied Materials, Applied Biosystems, AT&T, Bristol-Myers Squibb, Brown-Forman, Cadbury Schweppes, CNA Insurance, Carlson Companies, Charming Shoppes, Dade Behring, DHL, Diageo, Dow Chemical, Dow Corning, Exult, General Motors, Goodyear, Johnson & Johnson, Lockheed Martin, Mobil Oil, Newell Rubbermaid, Novartis, Pechiney, RJR International, Reuters, SABMiller, Sears, Siemens, United Distillers & Vintners and Xerox. 

 

Scott holds a Master of Business Administration from the Weatherhead School of Management at Case Western Reserve University and a Bachelor of Science in Finance and International Business from Bowling Green State University.

 

Joe Heinrich

Vice President, Finance Global Initiatives

Responsible for all major global project to drive effectiveness and efficiency of the Global Finance function within Coca-Cola Enterprises Inc., and all major IT system initiatives having a significant impact on Global Finance.

 

Following are the three key strategic global Finance initiatives for which I’m responsible:

• Finance Optimization Project – the outsourcing of approximately 750 positions from Global Finance to Capgemini.
• Security Access Controls Program – implement governance, process and automated provisioning tool to provide access to IT systems through role-based security that is free of segregation of duties problems by end of 2010.
• Enterprise Master Data Project – implement a master data strategy, architecture and governance structure by end of 2010.

 

 

Bill Johnson

Vice President, Global Finance Shared Services for Coca-Cola Enterprises

Bill Johnson is Vice President, Global Finance Shared Services for Coca-Cola Enterprises.  Bill is responsible for leading the company's Finance & Accounting service delivery model, which includes a captive Center in Tampa, Florida and outsourced operations in Asia, Central America and Europe.

 

David Kaminski
Vice President F&A Americas, Capgemini

When David Kaminski joined Capgemini in August 2007, he brought 25 years of Financial Services industry executive experience with him. He is a VP focused on business development, F&A product innovation and building Capgemini’s brand in the Americas.

Prior to joining Capgemini, David was a Partner with Microsoft Corporation where he served as General Manager of WW Financial Services. During David’s 9 year tenure at Microsoft, his responsibilities were split between running two global businesses as Chief Credit Officer of Microsoft Corporation and President of Microsoft Capital Corporation. David and his team of 300 professionals managed a global asset of $8 billion in more than 180 countries. In addition, David was strategically involved in the design, creation and implementation of 3 global productivity tools during his 9 years with Microsoft.

Prior to joining Microsoft, David had various financial roles with Compaq Computer, Scientific Atlanta and Genstar Corporation. David graduated from Suffolk University in Boston, Ma in 1981 with a BA degree.

 

Sean Kracklauer
Hackett Advisory Services and Research

Mr. Kracklauer is President, Hackett Advisory Services and Research. Over the past 19 years, he has been advising Global 1000 businesses on strategy, organizational structure and process redesign. Mr. Kracklauer has worked extensively in finance strategy, business performance management, planning and budgeting, financial reporting compliance, and functional design for business intelligence systems.

His fields of expertise include leading large scale cross-functional projects to improve the effectiveness and efficiency of general and administrative service delivery by identifying the optimal strategy, structure, sourcing and enabling technologies to achieve the business objectives.

Mr. Kracklauer has served clients ranging from $5 million to $100+ billion in revenues in the financial services, technology, telecommunications, energy, health care, retailing, consumer packaged goods, software, broadcasting and the manufacturing sectors. He holds an undergraduate degree from Carnegie Mellon University and an MBA in Finance and Accounting from Arizona State University.

 

 

Chris McGoff
The Clearing

Mr. Chris J. McGoff, founder and CEO of The Clearing, has spent the last 25 years helping governments and organizations to engender new, transformative possibilities for a better world.

 

Through his work and research, Mr. McGoff has developed a comprehensive approach to helping organizations drive to consensus and solve their “fourth quadrant” problems, those involving the highest levels of stakeholder and technological complexity. At the World Bank he helped the organization create a new formula for aid allocation that minimized the problem of corruption and renewed the World Bank’s power to address global poverty.

 

Mr. McGoff’s client list includes most of the agencies of the U.S. Federal Government as well as a wide range of organizations including IBM, AARP, Consol Energy, DuPont, the United Nations, and Boeing. Mr. McGoff has facilitated strategy sessions for over 10,000 government and industry professionals.

Mr. McGoff founded his first company, Touchstone Consulting, in 1991, which grew to $40 million in revenue and 200 employees and was bought by SRA International Inc. in 2005. Prior to founding Touchstone, he designed and built IBM’s Decision Support Center and initiated the commercialization of work group technology there. He has a BS in Biochemistry from the University of Scranton and an MS in Industrial Engineering from Texas Tech University. He also serves as a professor at the University of Maryland Graduate School of Public Policy.

 

 

John Sununu
Former Senator from New Hampshire

Called both a philosopher and the smartest man in the Senate, Senator John Sununu (R-NH) followed his father’s footsteps into political office and served as the youngest member of the United States Senate. Before entering public service, Sununu worked in the then emerging high-tech field as an engineer and a small-businessman. He later put his expertise to work for the country, serving on Senate committees such as Commerce, Finance, Banking, and Foreign Relations. Drawing from his engineering and business background, Sununu speaks passionately and in great detail about the economic landscape, and financial and regulatory reform, the science of and the economic impact of climate change, and technological change.

Known for his fiscally conservative views and work to reform the regulation of financial institutions, Sununu currently serves as one of five panel members responsible for the oversight of TARP funds and is writing a report on regulatory reform, mortgage issuance, and insurance regulation.

Sununu first served the state of New Hampshire in the House of Representatives where he won some high-profile appointments during his congressional tenure. He put his past budget experience in private industry to work on the House Appropriations Committee, and in 2001 House Speaker Dennis Hastert named him to be vice chairman of the Budget Committee.

During his term in the Senate, Sununu passed legislation to reform financial giants Fannie Mae and Freddie Mac that changed the regulatory structure. He negotiated the internet tax ban and fought for the addition of civil liberties into the PATRIOT act.

Well respected by Republicans and Democrats alike, Sununu is a refreshingly funny and brilliant speaker with a pro-business perspective. He speaks with enthusiasm and expertise about the policies and issues most relevant to the business community.

Sen. Sununu holds bachelor’s and master’s degrees in mechanical engineering from the Massachusetts Institute of Technology and a master’s degree in business administration from Harvard.